Refund policy

Refund Policy

Last updated: October 15, 2026

30-day returns

If you are not happy with your purchase, you can ask to return it within 30 days of delivery. The item must be unused and in its original condition and packaging.

How to start a return

Email us at core.brumia@gmail.com with your order number and the reason for the return. We will reply with instructions and the return address. Please do not send anything back before we confirm, because returns sent without approval may not be accepted.

Return shipping

For returns because you changed your mind, the cost of return shipping is paid by the customer. If we sent you the wrong item, or it arrived damaged or defective, we will cover the cost.

Damaged, defective or incorrect items

If your order arrives damaged, defective or not as described, email us within 7 days of delivery with your order number and clear photos. We will offer a replacement or a full refund.

Refunds

Once we receive and check your return, we will refund the item price to your original payment method. Refunds usually take 5 to 10 business days to appear, depending on your bank or card provider. Shipping was free, so there is no shipping charge to refund.

Cancellations

If you want to cancel an order, contact us as soon as possible. We can cancel it only before it has been dispatched. After that, you can return it following the steps above.

Items we cannot accept back

We cannot accept returns of items that have been damaged through misuse, or items returned without our approval.

Questions

Email us at core.brumia@gmail.com.